Cisco Anyconnect Remote Desktop Connection

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Telework at VA

  1. Cisco Anyconnect Remote Desktop Connection Download
  2. Remote Desktop Connection Windows 10
  3. Cisco Anyconnect Vpn Establishment Capability
  4. Windowsvpnestablishment

Telework is governed by VA Handbook 5011/26/31 Part II Chapter 4.
Employees working with their supervisor would need to determine telework suitability and eligibility to telework. Once determined telework eligible the employee would need to fill out VA Form 0740 Telework Agreement, the Telework Notification Letter – Employee Eligible to Telework, and you will need to complete Talent Management System (TMS) training as follows:

  • All managers must complete TMS Course VA1366994 — Telework Training Module for Managers.
  • All employees requesting telework must complete
    • TMS Course VA1367006—Telework training module for employees
    • TMS Course VA10176—VA Privacy and Information Security Awareness and Rules of Behavior
    • TMS Course VA10203 Privacy and HIPAA Training

Cisco can help accelerate your business success by quickly extending flexible, policy-driven access to support remote workers across wired, wireless, and VPN. Efficiency Get more-with lower total cost of ownership-with multiple services beyond traditional VPN capabilities and successfully enable a more complete secure access for remote workers. Use the Remote Desktop Connection application in macOS to connect to your work computer from off campus. Before using, you will need to have Cisco AnyConnect Secure Mobility Client and Microsoft Remote Desktop installed on your computer, and Dedicated Desktop Support will need to configure your work computer to allow Remote Desktop Connections. Download the Cisco Anyconnect VPN software for installation on your desktop or laptop computer by visiting signing in with your zID, or download the Cisco Anyconnect App from the store on your mobile device. A full walkthrough of the installation is provided below. With my current client, I need to be able to access files, servers, and tools on their remote network, which they enable via the Cisco AnyConnect VPN client software. So far, so good. I had no trouble at all installing and connecting with this software from my laptop over my FiOS connection. Just like being at the office. The Tricky Part. Error: 'Login Denied, unauthorized connection mechanism, contact your administrator' Solution Error: 'Anyconnect package unavailable or corrupted. Contact your system administrator' Solution Error: 'The AnyConnect package on the secure gateway could not be located' Solution Error: 'Secure VPN via remote desktop is not supported' Solution.

Additional information on telework can be found Office of Human Resources Management Telework webpage ( only available while on VA's internal network) and OPM’s Telework website.

VA Remote Access

VA Handbook 6500 identifies the compliance requirements for VA remote access users.

VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat. The CISCO RESCUE VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops. Users would still need to request remote access and have their remote access accounts enabled for use with either CAG or RESCUE.

You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).

Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible. If you require technical support, please reference the FAQs and other supporting documentation found at https://raportal.vpn.va.gov or contact the Enterprise Service Desk (855) 673-4357.

Software, supporting documentation, FAQs and general information are hosted at the VA’s Remote Access Information and Media Portal. Please ensure you have Transport Layer Security (TLS) 1.1 enabled on your web browser before attempting to access this site. To enable TLS within Internet Explorer: Select ‘Tools’, then ‘Internet Options’, then the ‘Advanced’ tab. Enable the checkbox for ‘Use TLS 1.1’ (found towards the end of the list).

How do users or facilities request equipment if they require VPN access?

  1. Click the “Your IT” Icon on your desktop or go to YourIT Services ( only available while on the VA’s internal network)
  2. Click “Make a Request”
  3. Click “Computer Services,” under categories
  4. Click on “OIT Equipment and Software”
  5. Complete all required fields.
  6. Tag request for COVID in “Justification,” field
Cisco Anyconnect Remote Desktop Connection

If you do not require VPN, use the CAG process.

Cisco remote desktop access

Note:Please consult with your local tech team to ensure your work devices and accounts are properly enabled for remote connections.

Before starting the process of connecting to a University PC from a personal PC, first request and download the Cisco AnyConnect Secure Mobility Client from the Technology Support Center.

Connecting to the University through VPN

Connect to Cisco AnyConnect. Reference this knowledge article for step-by-step instructions: How to Use Cisco AnyConnect VPN Client

Connecting using remote desktop

  1. Open Windows Menu by pressing the “Windows” key on your keyboard or Click the Windows Icon on your Taskbar
  2. Start Typing “Remote Desktop Connection”, the result should populate as shown below.
Remote

Cisco Anyconnect Remote Desktop Connection Download

  1. Click on Remote Desktop Connection – Desktop App
  2. A window named “Remote Desktop Connection” will open up on your screen as shown below.

Remote Desktop Connection Windows 10

  1. In the text box next to the label “Computer: ”, type in the computer’s name you are trying to connect to. Please reference this knowledge article if you are unsure of your computers name: How to Locate Computer/PC Name
  1. Click the Connect button, or press “N” on your keyboard to use the “Connect” shortcut.


Note: If your computer name is incorrect, you will receive this error:

Cisco Anyconnect Vpn Establishment Capability


If this occurs, click the OK button and ensure that you are inputting the correct name for the computer that you are trying to connect to, and then click Connect OR press the “N” key to begin connecting.


7. You should now begin loading your connection to the remote computer, and will be able to continue working from there.

Windowsvpnestablishment

WARNING: Do not shut down your computer through the Remote Desktop Connection — this will shut down your physical work computer and you will be unable to reconnect. You may log off; however, restarts are not advisable unless absolutely necessary.